| Snapt benefits for the Maintenance Manager |
| Maintenance Manager |
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| Snapt benefits organizations that aren’t profiting from their maintenance requests. With limited resources, your Maintenance Manager struggles to schedule resources of all kinds—people, equipment, vehicles, buildings, and so forth. It's a daily chore of your Maintenance Manager to ensure that these limited resources are used properly and that customer needs are met promptly. Snapt simplifies this process by streamlining communication between customers and management in one centralized database so that in the end, the customer is happy and the management company gathers valuable feedback from customers regarding their maintenance satisfaction. This information can turn into profit if leveraged correctly. |
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| Your Maintenance Manager’s priority: Turning service into satisfaction. |
| The service manager is focused on quickly and cost-effectively delivering impeccable customer service to customers and will benefit in the following ways: |
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| • | Show at a glance service requests in one convenient location |
| • | Streamline scheduling by letting customers only schedule times when maintenance time is not already allocated |
| • | Improve asset efficiencies by allowing transparent scheduling on an internal schedule system. |
| • | Increase efficiencies with instant notifications of service requests to the Maintenance Manager |
| • | Automatically record service requests in customers profile with maintenance request’s preferred time and date |
| • | Automatically send out email confirmation of service request details back to the customer to ensure proper follow up communication |
| • | Quickly generate reports detailing which customers have been served and the nature of the request that was satisfied |
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Summary - Scheduling services promptly and following through with excellent customer service when promised can go a long way toward enhancing customer relationships and ultimately increasing customer retention. Snapt Enterprise Marketing Management solution comes with built-in service scheduling capabilities in addition to branded emails that ensures your Maintenance Manager improves customer service and lowers your overall service costs. |
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| For more information or to schedule an online demo CLICK HERE
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