| Ongoing Support To Ensure You Stay On Track |
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With such a large amount of resources invested in your Enterprise Marketing Management system (time, upfront costs, ongoing costs, etc.), you need to ensure your team produces the results your company desires. At Snapt, we have created a tri-pronged support system that helps ensure your optimal performance throughout your organization. |
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| Online Tutorial System |
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Snapt understands that not everyone in your organization may be technically savvy or a quick learner. That’s why Snapt has developed an intuitive help desk suite of online tutorials that are role-specific to help your associates perform their job functions more efficiently. Whether day one or day 90, your associates will have 24/7 access to tips, tricks and online tutorials that they can do at their own pace and convenience to ensure usage, and ultimately increasing the success of using the software appropriately.
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Trouble-Ticket System |
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Take the guesswork out of managing your hiccups using Snapt’s Enterprise Marketing Management system with our Intuitive Trouble Ticketing system. In the event that your Enterprise Marketing Management system encounters any issues, our automated system will create a trouble ticket and route it to a support specialist allocated to your account. With first hand knowledge of your company and system configuration, you can rest assured that your System Administrator will have quick and accurate answers to any of your support issues. |
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Ongoing Account Management and Support |
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Snapt’s dedicated team of experts are committed to managing your Enterprise Marketing Management system with your company’s success in mind. From ongoing success monitoring to quarterly reports, you can rest assured that our team is closely monitoring your progress and relaying helpful advice that will ensure your program's success. In addition to close success monitoring, your Account Managers will also provide quarterly reports and trend analysis of your asset’s progress amongst other assets within your portfolio and other relative comparables. |
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Contact us to learn more about how our customer support and online support offerings can help you improve your efficiency by reducing your downtime and freeing up your internal resources to focus on serving your customers.
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| For more information or to schedule a demo CLICK HERE
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